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In Duval County, a 9-1-1 call from anywhere in Atlantic Beach will go to the Atlantic Beach Police Department. 9-1-1 calls from Neptune Beach and Jacksonville Beach will ring into the respective police departments for those jurisdictions. 9-1-1 calls originating anywhere else in Duval County will ring into the Jacksonville Sheriff’s Office. 9-1-1calls requiring assistance for Fire or Medical services will be transferred with the touch of a button the Jacksonville Fire and Rescue Department.
Information about Calling 9-1-1
When do I use 9-1-1?
Call 9-1-1 to report an incident that you believe requires response or intervention of a law enforcement officer, firefighter, or emergency medical services. The professionals answering the 9-1-1 call will determine which agencies or units should respond and how quickly they to need to reach the incident.What happens when you call 9-1-1?
Telephone computers are configured to identify the location where the 9-1-1 call originated and will automatically route it to the correct 9-1-1 center for your location. Special computers and monitors display the location and telephone number where the 9-1-1 call originated. A 9-1-1 call placed from a land line will display the phone number of the caller, the address and apartment number or lot number and the name of the telephone subscriber. A 9-1-1 call placed from a cellular phone will display a general proximity of where the caller is located and the cellular phone number of the subscriber; be prepared to provide more detailed location information.In Duval County, a 9-1-1 call from anywhere in Atlantic Beach will go to the Atlantic Beach Police Department. 9-1-1 calls from Neptune Beach and Jacksonville Beach will ring into the respective police departments for those jurisdictions. 9-1-1 calls originating anywhere else in Duval County will ring into the Jacksonville Sheriff’s Office. 9-1-1calls requiring assistance for Fire or Medical services will be transferred with the touch of a button the Jacksonville Fire and Rescue Department.
Please have the following information available when calling 9-1-1 for emergency assistance:
- The address of the emergency. This may also include the location, i.e., business name, apartment name, building number/letter, intersection, etc.
- The phone number from which you are calling.
- The nature of the problem and exactly what happened. The 9-1-1 officer will continue to ask more detailed questions to ensure the first responders will have as much information as possible to appropriately handle the call for assistance.
- The 9-1-1 officer is able to dispatch first responders to the emergency while remaining on the phone with the 9-1-1 caller.
- Please stay on the line until the 9-1-1 officer has given proper instructions as well as first aid instructions, if necessary.
- Turn the house lights on and make sure the address is clearly visible from the street.
- Send someone to flag down the ambulance if the house is difficult to locate or if the address is not visible from the middle of the street.
- Gather the patient's insurance card.
- Write down information about patient's medical history, names of doctors, medications and allergies, if possible.
- Clear a route to the patient for a stretcher.
- Put away family pets.